Satoshi Nakamoto Blog

Category : customer experience

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Bart Lehane, CTO and co-founder at EdgeTier

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Welcome to episode 21 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and
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AI in Action E20: Paul Sweeney, EVP Product at Webio

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Welcome to episode 20 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and
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Review of User Experience and Design Thinking conference by 3XE Digital in Dublin

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3XE Conference, event review On May 16th, Croke Park’s Hogan Suite once again became filled with an array of techies and marketeers for yet another
Artificial Intelligence/AI Augmented Reality/AR & Virtual Reality/VR Banking Branch chatbot customer experience CX digital Financial Services/Finserv Innovation TTEC

Banking on CX leadership? – FinTech Futures

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Iain Banks, TTEC: practical steps for superior customer experience The number of branch closures combined with increased automation as artificial intelligence (AI) becomes more embedded
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'A bunch of disrespectful windbags': Comments of the week

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Readers consider a Senate Banking Committee investigation into Facebook’s use of consumer data, weigh the value of the CFPB’s complaints database, debate legislation that would
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage reviewed

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By @SimonCocking review of Connected Strategy, Building Continuous Customer Relationships for Competitive Advantage. Available from Amazon here. See more book reviews here. Connected Strategy reviewed
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Why retail banks should not be afraid of collaboration, even with tech giants – FinTech Futures

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Michal Kissos Hertzog, Pepper: successful fintechs have customers at the heart of everything The entire banking sector is currently adjusting to an unprecedented state of
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Will Google succeed on its new Announcements, or Inbox it.

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The ultimate season of Game of Thrones is on and fans are already shuddering with apprehension for the next gory death on the show. We
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AI in Action E18: Barry Lowry, Irish Government CIO at Department of Public Expenditure and Reform

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Welcome to episode 18 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and
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After JPMorgan Twitter bungle, how should banks talk about personal finance?

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When JPMorgan Chase found itself in hot water over a snarky tweet about savings that went viral, Dan Moran saw a marketing opportunity. Moran, the
customer experience Customer service Digital Banking digital marketing Elizabeth Warren Jamie Dimon JPMorgan Chase Social Media

JPMorgan Chase’s snarky tweet about financial wellness draws swift backlash

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What was supposed to be a tongue-in-cheek tweet by JPMorgan Chase about how consumers sometimes make poor financial decisions quickly went awry Monday as critics