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Category : customer experience

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Five ways AV tech helps banks transform internal operations and customer experience – FinTech Futures

Since the invention of the electronic calculator, digital technologies have been an integral part of the banking industry, with successive generations of technology continually improving
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How might we re-imagine accessibility for older adults – Irish Tech News

Photo by NordWood Themes on Unsplash There is a growing epidemic of loneliness affecting our society today, and the effects are particularly harmful for older adults: loneliness and
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It’s all about customer empathy in the brand experience for Accenture Interactive

Humans are more than just statistics in a dataset. They can have feelings about a brand, and the people at Accenture Interactive are tapping into
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What banks can swipe from Google’s Stadia playbook

Banks have long struggled to provide an experience that effortlessly works across multiple devices and provides the same service found in a branch. For every
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Adobe’s customer experience management platform now generally available

Adobe Inc. is updating its cloud-based customer experience management tools with the launch into general availability of its Adobe Experience Platform. Called Adobe Experience Platform, it’s
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Salesforce Empowers Service Agents with Einstein AI and Quip for Service – Irish Tech News

Salesforce, the global leader in CRM, today announced new artificial intelligence and productivity solutions that empower customer service agents to focus more of their time
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How Do Consumers View the Future of CX? – Irish Tech News

A new survey by Voxpro – powered by TELUS International reveals how consumers feel about CX and technology. Customer experience (CX) strategies, channels and preferences
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75 percent of financial services leaders in Ireland have found customers’ mistrust to have increased significantly over the past three years

For the majority (80 percent) of Irish financial services leaders, customers must come first if their organisation is to succeed in the long-term, with 7-in-10