Satoshi Nakamoto Blog

Category : customer experience

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Cathal McGloin, CEO at ServisBOT

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Welcome to episode 46 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and...
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CX leaders are crushing the competition – here’s how to be one of them

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When inking routes through their digital-transformation maps, companies ought to ask: Where do they all lead? At least one end goal should be renovated customer experience....
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Vlocity powers customer relationships with the ‘Big Four’ technologies of digital transformation

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As a provider of industry-specific cloud and mobile software, Vlocity Inc. has learned what drives customer interest in today’s fast-paced digital world. Social media, cloud,...
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Challenger banks bet public trusts them more than Google

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Though consumer trust issues have long been a stumbling block for challenger banks, many say Google will face an even tougher time persuading customers to...
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Conversational AI solutions help improve call-center efficiency

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Businesses are using artificial intelligence solutions in a number of useful ways, including effectively detecting customer sentiment. Automation company Uniphore Software Systems Private Ltd. provides its clients with...
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Caroline Hynes Director of Product at Zendesk appears on this episode of the Irish Tech News podcast

satoshi
I was at the recent Dublin Tech Talks Meetup and I spoke to Caroline Hynes Director of Product at Zendesk who was one of the...
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Niall Moran, ex-Principal Data Scientist at CarTrawler

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Welcome to episode 44 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and...
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‘Customer Cloud’ engages business teams for 360-degree customer view

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The idea that subscription businesses should have a 360-degree view of customers is not new, but one way to achieve it is new, according to customer-success...
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The secret ingredient to stellar CX sitting on the office floor

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Want to ensure customers are consistently satisfied with a brand or product? Get in touch with the employees who field those make-or-break service requests. Their...
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Why does CX-ready survey data collect dust in most companies?

satoshi
Look at the number of devices like laptops, smartphones and tablets; social platforms; and consumer data sources. One would think companies could easily combine them...