Satoshi Nakamoto Blog

Category : customer experience

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Five ways AV tech helps banks transform internal operations and customer experience – FinTech Futures

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Since the invention of the electronic calculator, digital technologies have been an integral part of the banking industry, with successive generations of technology continually improving
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How might we re-imagine accessibility for older adults – Irish Tech News

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Photo by NordWood Themes on Unsplash There is a growing epidemic of loneliness affecting our society today, and the effects are particularly harmful for older adults: loneliness and
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It’s all about customer empathy in the brand experience for Accenture Interactive

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Humans are more than just statistics in a dataset. They can have feelings about a brand, and the people at Accenture Interactive are tapping into
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What banks can swipe from Google’s Stadia playbook

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Banks have long struggled to provide an experience that effortlessly works across multiple devices and provides the same service found in a branch. For every
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Adobe’s customer experience management platform now generally available

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Adobe Inc. is updating its cloud-based customer experience management tools with the launch into general availability of its Adobe Experience Platform. Called Adobe Experience Platform, it’s
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Salesforce Empowers Service Agents with Einstein AI and Quip for Service – Irish Tech News

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Salesforce, the global leader in CRM, today announced new artificial intelligence and productivity solutions that empower customer service agents to focus more of their time
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How Do Consumers View the Future of CX? – Irish Tech News

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A new survey by Voxpro – powered by TELUS International reveals how consumers feel about CX and technology. Customer experience (CX) strategies, channels and preferences
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75 percent of financial services leaders in Ireland have found customers’ mistrust to have increased significantly over the past three years

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For the majority (80 percent) of Irish financial services leaders, customers must come first if their organisation is to succeed in the long-term, with 7-in-10