Satoshi Nakamoto Blog

Category : customer experience

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Bart Lehane, CTO and co-founder at EdgeTier

Welcome to episode 21 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and
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AI in Action E20: Paul Sweeney, EVP Product at Webio

Welcome to episode 20 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and
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Review of User Experience and Design Thinking conference by 3XE Digital in Dublin

3XE Conference, event review On May 16th, Croke Park’s Hogan Suite once again became filled with an array of techies and marketeers for yet another
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Banking on CX leadership? – FinTech Futures

Iain Banks, TTEC: practical steps for superior customer experience The number of branch closures combined with increased automation as artificial intelligence (AI) becomes more embedded
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'A bunch of disrespectful windbags': Comments of the week

Readers consider a Senate Banking Committee investigation into Facebook’s use of consumer data, weigh the value of the CFPB’s complaints database, debate legislation that would
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage reviewed

By @SimonCocking review of Connected Strategy, Building Continuous Customer Relationships for Competitive Advantage. Available from Amazon here. See more book reviews here. Connected Strategy reviewed
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Why retail banks should not be afraid of collaboration, even with tech giants – FinTech Futures

Michal Kissos Hertzog, Pepper: successful fintechs have customers at the heart of everything The entire banking sector is currently adjusting to an unprecedented state of
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Will Google succeed on its new Announcements, or Inbox it.

The ultimate season of Game of Thrones is on and fans are already shuddering with apprehension for the next gory death on the show. We
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AI in Action E18: Barry Lowry, Irish Government CIO at Department of Public Expenditure and Reform

Welcome to episode 18 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and
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After JPMorgan Twitter bungle, how should banks talk about personal finance?

When JPMorgan Chase found itself in hot water over a snarky tweet about savings that went viral, Dan Moran saw a marketing opportunity. Moran, the
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JPMorgan Chase’s snarky tweet about financial wellness draws swift backlash

What was supposed to be a tongue-in-cheek tweet by JPMorgan Chase about how consumers sometimes make poor financial decisions quickly went awry Monday as critics