Satoshi Nakamoto Blog

Category : customer relationship management

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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage reviewed

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By @SimonCocking review of Connected Strategy, Building Continuous Customer Relationships for Competitive Advantage. Available from Amazon here. See more book reviews here. Connected Strategy reviewed
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Vlocity raises $60 million for cloud-based apps built on top of Salesforce

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Vlocity, which develops cloud solutions built on Salesforce’s customer relationship platform (CRM), today announced that it has raised $60 million in a series C round
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Salesforce’s Service Cloud adds automated case routing, reply recommendations, and other AI features

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Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed
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Salesforce Empowers Service Agents with Einstein AI and Quip for Service – Irish Tech News

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Salesforce, the global leader in CRM, today announced new artificial intelligence and productivity solutions that empower customer service agents to focus more of their time
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75 percent of financial services leaders in Ireland have found customers’ mistrust to have increased significantly over the past three years

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For the majority (80 percent) of Irish financial services leaders, customers must come first if their organisation is to succeed in the long-term, with 7-in-10
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Irish retailers see digital technology as essential to customer service and long-term success – Irish Tech News

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The vast majority of Irish retail leaders (79 per cent) believe that putting customers first will determine their long-term success, while a similar amount (84
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OSSM Cloud future-proofs Labquip in €100K deal – Irish Tech News

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OSSM Cloud Solutions, the Dublin-based cloud ERP software provider, today announces that it has customised and installed an Oracle NetSuite ERP solution for Labquip in
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Salesforce Announces Salesforce Tower Dublin, Commits to Adding 1,500 New Jobs in Ireland – Irish Tech News

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New Salesforce Tower to be one of Ireland’s most sustainable office campuses. Salesforce.org announces $1 million grant to Educate Together, Ireland’s Equality-based School Provider Salesforce (NYSE:CRM),
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What to think about when choosing call centre software – Irish Tech News

satoshi
by Apoorv Bhatnagar A brilliant product or service alone will no longer guarantee a business’ success. Customer experience trumps everything when it comes to what