Satoshi Nakamoto Blog

Category : customer relationship management

AI Contact Center customer relationship management NEWS Replicant Inc. The-Latest voice response

Replicant raises $7 million for conversational AI system for contact centers

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Artificial intelligence startup Replicant Inc. today said it has raised $7 million in seed funding for its customer relationship-focused voice response technology and appointed a former...
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GetAccept’s workflow and e-signature platform for sales secures $7M Series A funding

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Many years ago every sales deal was sealed with a handshake between two people. Today, digitization has moved into the sales process, but it hasn’t...
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Signpost raises $52 million to boost local business profiles

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Signpost, a nine-year-old startup developing a cloud marketing platform for local businesses, today announced that it has secured $52 million in late-stage financing from HighBar...
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage reviewed

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By @SimonCocking review of Connected Strategy, Building Continuous Customer Relationships for Competitive Advantage. Available from Amazon here. See more book reviews here. Connected Strategy reviewed...
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Vlocity raises $60 million for cloud-based apps built on top of Salesforce

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Vlocity, which develops cloud solutions built on Salesforce’s customer relationship platform (CRM), today announced that it has raised $60 million in a series C round...
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Salesforce’s Service Cloud adds automated case routing, reply recommendations, and other AI features

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Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed...
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Salesforce Empowers Service Agents with Einstein AI and Quip for Service – Irish Tech News

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Salesforce, the global leader in CRM, today announced new artificial intelligence and productivity solutions that empower customer service agents to focus more of their time...
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75 percent of financial services leaders in Ireland have found customers’ mistrust to have increased significantly over the past three years

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For the majority (80 percent) of Irish financial services leaders, customers must come first if their organisation is to succeed in the long-term, with 7-in-10...
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Irish retailers see digital technology as essential to customer service and long-term success – Irish Tech News

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The vast majority of Irish retail leaders (79 per cent) believe that putting customers first will determine their long-term success, while a similar amount (84...
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OSSM Cloud future-proofs Labquip in €100K deal – Irish Tech News

satoshi
OSSM Cloud Solutions, the Dublin-based cloud ERP software provider, today announces that it has customised and installed an Oracle NetSuite ERP solution for Labquip in...
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Salesforce Announces Salesforce Tower Dublin, Commits to Adding 1,500 New Jobs in Ireland – Irish Tech News

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New Salesforce Tower to be one of Ireland’s most sustainable office campuses. Salesforce.org announces $1 million grant to Educate Together, Ireland’s Equality-based School Provider Salesforce (NYSE:CRM),...