Satoshi Nakamoto Blog

Category : customer relationship management

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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage reviewed

By @SimonCocking review of Connected Strategy, Building Continuous Customer Relationships for Competitive Advantage. Available from Amazon here. See more book reviews here. Connected Strategy reviewed
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Vlocity raises $60 million for cloud-based apps built on top of Salesforce

Vlocity, which develops cloud solutions built on Salesforce’s customer relationship platform (CRM), today announced that it has raised $60 million in a series C round
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Salesforce’s Service Cloud adds automated case routing, reply recommendations, and other AI features

Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed
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Salesforce Empowers Service Agents with Einstein AI and Quip for Service – Irish Tech News

Salesforce, the global leader in CRM, today announced new artificial intelligence and productivity solutions that empower customer service agents to focus more of their time
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75 percent of financial services leaders in Ireland have found customers’ mistrust to have increased significantly over the past three years

For the majority (80 percent) of Irish financial services leaders, customers must come first if their organisation is to succeed in the long-term, with 7-in-10
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Irish retailers see digital technology as essential to customer service and long-term success – Irish Tech News

The vast majority of Irish retail leaders (79 per cent) believe that putting customers first will determine their long-term success, while a similar amount (84
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OSSM Cloud future-proofs Labquip in €100K deal – Irish Tech News

OSSM Cloud Solutions, the Dublin-based cloud ERP software provider, today announces that it has customised and installed an Oracle NetSuite ERP solution for Labquip in
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Salesforce Announces Salesforce Tower Dublin, Commits to Adding 1,500 New Jobs in Ireland – Irish Tech News

New Salesforce Tower to be one of Ireland’s most sustainable office campuses. announces $1 million grant to Educate Together, Ireland’s Equality-based School Provider Salesforce (NYSE:CRM),
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What to think about when choosing call centre software – Irish Tech News

by Apoorv Bhatnagar A brilliant product or service alone will no longer guarantee a business’ success. Customer experience trumps everything when it comes to what