Satoshi Nakamoto Blog

Category : Customer service

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'A bunch of disrespectful windbags': Comments of the week

Readers consider a Senate Banking Committee investigation into Facebook’s use of consumer data, weigh the value of the CFPB’s complaints database, debate legislation that would
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage reviewed

By @SimonCocking review of Connected Strategy, Building Continuous Customer Relationships for Competitive Advantage. Available from Amazon here. See more book reviews here. Connected Strategy reviewed
CFPB Consumer Banking Credit reporting Customer data Customer service Kathy Kraninger Mick Mulvaney Regulatory guidance

As CFPB mulls privatizing database, consumer complaints mount

In the wake of the massive data breach at Equifax, it was not surprising that financial consumer complaints sent to the Consumer Financial Protection Bureau
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Cisco open-sources MindMeld conversational AI platform

Cisco is today open-sourcing the MindMeld platform for data scientists to build a complete end-to-end conversational AI assistants, bots, and applications for enterprise customers. MindMeld
customer experience Customer service Digital Banking digital marketing Elizabeth Warren Jamie Dimon JPMorgan Chase Social Media

JPMorgan Chase’s snarky tweet about financial wellness draws swift backlash

What was supposed to be a tongue-in-cheek tweet by JPMorgan Chase about how consumers sometimes make poor financial decisions quickly went awry Monday as critics
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Callum Donnelly, Co-Founder at ParrotScribe – Irish Tech News

Welcome to episode 16 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and