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Category : Customer service

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AI in Action E35: Mitch Lieberman, Product Advisor at TenDigit Communications

satoshi
Welcome to episode 35 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and...
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Why BOK Financial gave its robo adviser human backup

satoshi
When BOK Financial wanted to add digital advice to its offerings, it decided it had to do more than just launch a robo adviser. The...
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Google debuts better transcription, endless streaming, and more in Contact Center AI

satoshi
Last July, during its Cloud Next conference in San Francisco, Google unveiled Contact Center AI. The machine learning-powered customer support toolkit taps Dialogflow (a conversational...
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Bart Lehane, CTO and co-founder at EdgeTier

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Welcome to episode 21 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and...