Satoshi Nakamoto Blog

Category : Customer service

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Aquant raises $30 million for AI that gives customer service agents mission-critical data

Organizational data is often scattered across systems, hidden within text, and locked within the minds of employees. Given the disparate channels, how might this data...
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Soul Machines raises $40 million for AI-powered customer-facing digital avatars

Virtual avatars might well be the future of customer support. According to Juniper Research, conversational assistants will drive cost savings of over $8 billion annually by...
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Cathal McGloin, CEO at ServisBOT

Welcome to episode 46 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and...
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Challenger banks bet public trusts them more than Google

Though consumer trust issues have long been a stumbling block for challenger banks, many say Google will face an even tougher time persuading customers to...
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Is new technology a distraction from core business goals?

Future success depends on businesses integrating advanced digital technologies to gain actionable insights from data. The concept of digitalization is based in simplification, but the...