Banks try new tools to learn what doesn’t click in digital
In trying to create an entirely digital experience, many banks have trouble pinpointing the moments that so frustrate customers they quit doing what they were
Category : Wells Fargo
Wells' tech snafu, BB&T-SunTrust cont'd., JPM Coin: Top stories of the week
Flaws in testing may be real source of Wells Fargo’s tech failure; BB&T-SunTrust deal throws talent and deposits up for grabs, threatens banking’s middle tier;
Thorn in banks’ side pushes for disclosure of raw pay-gap numbers
Financial services and tech firms are falling short in the way they disclose the pay gap between male and female employees, the investment firm Arjuna
When your vendor’s vendor has sloppy security
A security breach that left 24 million mortgage documents unprotected on a server is reawakening concerns about so-called supply chain vendor risk. Banks and other
Wells Fargo glitch causes widespread outage, leaves customers fuming
Wells Fargo customers got a rude awakening on Thursday as a system outage caused problems with the bank’s online and mobile banking services. Some Wells
Chase, Wells, BofA to waive ATM fees for public-benefits recipients
Three of the largest banks in the U.S. are now waiving ATM fees for many public-benefits recipients, according to a coalition of consumer advocates in
Here’s Why Wells Fargo Customers Couldn’t Get Their Cash
Photo: Lisa Lake (Getty) It’s been a strange, painful couple of days for some Wells Fargo customers. A tsunami of problems hit the bank this
Wells Fargo Home Mortgage faces class action lawsuit over California loan officer pay
A lawsuit alleging Wells Fargo improperly compensated its California-based mortgage loan officers could have broader ramifications now that it has been granted class certification. At
BB&T-SunTrust, GSE reform's QM problem, Swift's Ripple response: Top stories of the week
Wide coverage of the mega-deal between BB&T and SunTrust; GSE reform, CFPB underwriting rule are on collision course; Swift showing more swagger in its rivalry
Wells Fargo Outage Makes the Case for Bitcoin (BTC) and Crypto
The Wells Fargo outage is spilling over into its second day as more and more customers of the bank’s electronic services have little to no
Flaws in testing may be real source of Wells Fargo’s tech failure
While Wells Fargo has yet to identify exactly how a problem at a server facility in Minnesota took down its operations nationwide, observers pointed to
Softbank in big fintech push; Analyzing BB&T-SunTrust deal
Receiving Wide Coverage … Who’s next?Thursday’s announcement by BB&T that it intends to buy SunTrust “was portrayed by some as the starting gun in the
Wells Fargo well and truly has banking problems – FinTech Futures
Wells Fargo is another big name to be hit by banking problems with some issues still not solved. Yesterday (7 February), the bank reported it
Well Fargo names new chief auditor to replace executive placed on leave
Wells Fargo has hired a new chief auditor after the executive who formerly held the job came under regulatory scrutiny and was placed on an
U.S. banks won $21 billion tax windfall then cut staff, loaned less
Major U.S. banks shaved about $21 billion from their tax bills last year — almost double the IRS’s annual budget — as the industry benefited
