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Category : Wells Fargo

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Banks try new tools to learn what doesn’t click in digital

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In trying to create an entirely digital experience, many banks have trouble pinpointing the moments that so frustrate customers they quit doing what they were
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Wells' tech snafu, BB&T-SunTrust cont'd., JPM Coin: Top stories of the week

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Flaws in testing may be real source of Wells Fargo’s tech failure; BB&T-SunTrust deal throws talent and deposits up for grabs, threatens banking’s middle tier;
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Thorn in banks’ side pushes for disclosure of raw pay-gap numbers

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Financial services and tech firms are falling short in the way they disclose the pay gap between male and female employees, the investment firm Arjuna
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Wells Fargo Home Mortgage faces class action lawsuit over California loan officer pay

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A lawsuit alleging Wells Fargo improperly compensated its California-based mortgage loan officers could have broader ramifications now that it has been granted class certification. At
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Flaws in testing may be real source of Wells Fargo’s tech failure

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While Wells Fargo has yet to identify exactly how a problem at a server facility in Minnesota took down its operations nationwide, observers pointed to
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U.S. banks won $21 billion tax windfall then cut staff, loaned less

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Major U.S. banks shaved about $21 billion from their tax bills last year — almost double the IRS’s annual budget — as the industry benefited