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Category : Wells Fargo

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Banks try new tools to learn what doesn’t click in digital

In trying to create an entirely digital experience, many banks have trouble pinpointing the moments that so frustrate customers they quit doing what they were
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Wells' tech snafu, BB&T-SunTrust cont'd., JPM Coin: Top stories of the week

Flaws in testing may be real source of Wells Fargo’s tech failure; BB&T-SunTrust deal throws talent and deposits up for grabs, threatens banking’s middle tier;
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Thorn in banks’ side pushes for disclosure of raw pay-gap numbers

Financial services and tech firms are falling short in the way they disclose the pay gap between male and female employees, the investment firm Arjuna
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Wells Fargo Home Mortgage faces class action lawsuit over California loan officer pay

A lawsuit alleging Wells Fargo improperly compensated its California-based mortgage loan officers could have broader ramifications now that it has been granted class certification. At
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Flaws in testing may be real source of Wells Fargo’s tech failure

While Wells Fargo has yet to identify exactly how a problem at a server facility in Minnesota took down its operations nationwide, observers pointed to
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U.S. banks won $21 billion tax windfall then cut staff, loaned less

Major U.S. banks shaved about $21 billion from their tax bills last year — almost double the IRS’s annual budget — as the industry benefited