New Zealand bank TSB has gone live with Temenos Infinity for online account opening and onboarding in just nine weeks.
Included in the short implementation period was an API-based connectivity for workflow integration directly with TSB’s existing Microsoft Dynamics’ client relationship management (CRM) system.
It now provides applicants with the option to ‘save and resume’, returning to an application later, on any channel, without the need to start over.
Hamish Archer, TSB general manager – technology says: “We want more Kiwis to experience our world-class service, so we’re excited to use technologies like this which work seamlessly alongside our people, who genuinely care about doing the best for our customers”.
Martin Frick, managing director – APAC, Temenos, says: “We are delighted that TSB has chosen Temenos to power its growth, and that they are already starting to see results from the implementation.”
Since going live, Temenos Infinity has shortened the time needed to complete customer applications and insert the completed digital application directly into the TSB back office process.