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Sky v Virgin Media – One TV and broadband firm has suffered a shock defeat


Sky and Virgin Media are two of the biggest TV and broadband firms in the UK with both constantly battling it out for your business. There’s plenty of reason to choose either firm with Sky offering its award-winning Sky Q TV service whilst Virgin Media has some of the fastest broadband speeds you can find.

In fact, Virgin has recently announced its Gig1 service which can pump the web into your home at over 1Gbps – that’s fast enough to download a full HD movie in a matter of minutes,

Deciding on a supplier can be a tough choice to make but if you want the best provider when it comes to avoiding complaints it seems there’s only one winner.

A new report from Ofcom has revealed which broadband, TV and phone firms are the best and worst for customer satisfaction and it’s not good news for Virgin.

Although not the worst, the broadband firm comes well above average for the amount of broadband and landline complaints received.

Although Vodafone came out on top, Virgin wasn’t far behind in the statistics.

The firm also remained the most complained-about pay-TV provider, with handling of complaints being the primary reason.

So what about a Sky? Well, it seems the satellite TV firm may have a smug grin on its face as Ofcom found that it ranks the best in almost all of the categories.

When it comes to broadband, Sky was joint first with EE for least amount complaints and it was way ahead of its rivals when for Pay TV moans.

Here’s how each firm ranks according to Ofcom

Home broadband complaints per 100,000 customers

Vodafone = 26
Plusnet = 22
TalkTalk = 22
Virgin Media = 20
INDUSTRY AVERAGE 14
BT = 13
Post Office = 10
Sky = 5
EE = 5

Pay TV complaints per 100,000 customers

Virgin Media = 14
BT = 12
TalkTalk = 8
INDUSTRY AVERAGE = 6
Sky = 2

…………………………..

Landline telephone complaints per 100,000 customers

Vodafone = 18
TalkTalk = 17
Plusnet = 17
Virgin Media = 16
INDUSTRY AVERAGE 10
Post Office = 9
BT = 8
Sky = 5
EE = 4

Speaking about the report Fergal Farragher, Ofcom’s Director of Consumer Policy, said: “People have never had more choice in the phone and broadband markets. “It’s also never been easier to switch your service. So companies that don’t prioritise great service could see customers leaving them for ones that do.”



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