Satoshi Nakamoto Blog

Tag : Customer Experience

Artificial Intelligence/AI Augmented Reality/AR & Virtual Reality/VR Banking Branch chatbot customer experience CX digital Financial Services/Finserv Innovation TTEC

Banking on CX leadership? – FinTech Futures

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Iain Banks, TTEC: practical steps for superior customer experience The number of branch closures combined with increased automation as artificial intelligence (AI) becomes more embedded
CFPB customer experience Customer service Financial regulations Policymaking Senate Banking Committee Trump administration

'A bunch of disrespectful windbags': Comments of the week

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Readers consider a Senate Banking Committee investigation into Facebook’s use of consumer data, weigh the value of the CFPB’s complaints database, debate legislation that would
Banking customer experience Data & Analytics digital Financial Services/Finserv Innovation Partnerships pepper Retail Banking

Why retail banks should not be afraid of collaboration, even with tech giants – FinTech Futures

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Michal Kissos Hertzog, Pepper: successful fintechs have customers at the heart of everything The entire banking sector is currently adjusting to an unprecedented state of
Client retention customer experience digital marketing generation z JPMorgan Chase Millennials NBKC Bank PFM Social Media

After JPMorgan Twitter bungle, how should banks talk about personal finance?

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When JPMorgan Chase found itself in hot water over a snarky tweet about savings that went viral, Dan Moran saw a marketing opportunity. Moran, the
customer experience Customer service Digital Banking digital marketing Elizabeth Warren Jamie Dimon JPMorgan Chase Social Media

JPMorgan Chase’s snarky tweet about financial wellness draws swift backlash

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What was supposed to be a tongue-in-cheek tweet by JPMorgan Chase about how consumers sometimes make poor financial decisions quickly went awry Monday as critics
Apple Bank of America Bankshot customer experience Digital Banking fintech Google mobile banking Mobile technology online banking USAA

What banks can swipe from Google’s Stadia playbook

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Banks have long struggled to provide an experience that effortlessly works across multiple devices and provides the same service found in a branch. For every
Apps Bank of America BNP Paribas citigroup customer experience Customer service Digital Banking Goldman Sachs Information systems JPMorgan Chase mobile banking Mobile technology online banking robo advisors Santander USAA Wells Fargo

Banks try new tools to learn what doesn’t click in digital

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In trying to create an entirely digital experience, many banks have trouble pinpointing the moments that so frustrate customers they quit doing what they were
Branch banking Client retention Community banking Consumer Banking customer experience Digital Banking Employee engagement Regional banks training

Closing many branches, but keeping most customers

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Over the past two years, OceanFirst Financial in Toms River, N.J., has closed 33 branches — or 36%. Yet it says it managed to retain
ATMs Core systems customer experience Data and information management Debit Cards mobile banking online banking Wells Fargo

Flaws in testing may be real source of Wells Fargo’s tech failure

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While Wells Fargo has yet to identify exactly how a problem at a server facility in Minnesota took down its operations nationwide, observers pointed to
Automatic identification and data capture Business customer experience Events Impinj inventory mapping Marketing Merchandising navigation New York NRF online shopping PAL Robotics Radio frequency identification Retail robot Robotics robots Stock management StockBot supply chain management Tech News

StockBot, the stock-taking robot to enter the Retail Intelligence era, at NRF Retail’s Big Show – Irish Tech News

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Barcelona (Spain), January 4th. StockBot robot automates stocktaking and optimizes inventory management in retail stores, solving a challenge that is still pending in the sector.