Satoshi Nakamoto Blog

Tag : Customer Experience

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Digital transformation in credit for commercial and corporate lending – FinTech Futures

“Digital transformation” in banking is no longer simply an aspirational expression or any longer even a serious debate. Banks nearly everywhere have concluded that “business...
Bank of America customer experience Customer-centricity Digital Banking Digital Banking 2019 Fifth Third Walt Disney Women in Banking

A digital convergence: Where Bank of America, Disney and Old Spice overlap

AUSTIN, Tex. — On its face, how Disney and Bank of America approach the digital experience of customers would appear to vary greatly. One is...
Artificial Intelligence/AI Augmented Reality/AR & Virtual Reality/VR Banking Branch chatbot customer experience CX digital Financial Services/Finserv Innovation TTEC

Banking on CX leadership? – FinTech Futures

Iain Banks, TTEC: practical steps for superior customer experience The number of branch closures combined with increased automation as artificial intelligence (AI) becomes more embedded...
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'A bunch of disrespectful windbags': Comments of the week

Readers consider a Senate Banking Committee investigation into Facebook’s use of consumer data, weigh the value of the CFPB’s complaints database, debate legislation that would...
Banking customer experience Data & Analytics digital Financial Services/Finserv Innovation Partnerships pepper Retail Banking

Why retail banks should not be afraid of collaboration, even with tech giants – FinTech Futures

Michal Kissos Hertzog, Pepper: successful fintechs have customers at the heart of everything The entire banking sector is currently adjusting to an unprecedented state of...
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After JPMorgan Twitter bungle, how should banks talk about personal finance?

When JPMorgan Chase found itself in hot water over a snarky tweet about savings that went viral, Dan Moran saw a marketing opportunity. Moran, the...
customer experience Customer service Digital Banking digital marketing Elizabeth Warren Jamie Dimon JPMorgan Chase Social Media

JPMorgan Chase’s snarky tweet about financial wellness draws swift backlash

What was supposed to be a tongue-in-cheek tweet by JPMorgan Chase about how consumers sometimes make poor financial decisions quickly went awry Monday as critics...