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Looking for a Job? America’s Listings Are Inscrutable

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For some employers, even elite warrior skills aren’t enough. “If a sense of humor isn’t your sixth sense, then even certified marketing ninjas need not
CFPB customer experience Customer service Financial regulations Policymaking Senate Banking Committee Trump administration

'A bunch of disrespectful windbags': Comments of the week

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Readers consider a Senate Banking Committee investigation into Facebook’s use of consumer data, weigh the value of the CFPB’s complaints database, debate legislation that would
CFPB Consumer Banking Credit reporting Customer data Customer service Kathy Kraninger Mick Mulvaney Regulatory guidance

As CFPB mulls privatizing database, consumer complaints mount

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In the wake of the massive data breach at Equifax, it was not surprising that financial consumer complaints sent to the Consumer Financial Protection Bureau
customer experience Customer service Digital Banking digital marketing Elizabeth Warren Jamie Dimon JPMorgan Chase Social Media

JPMorgan Chase’s snarky tweet about financial wellness draws swift backlash

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What was supposed to be a tongue-in-cheek tweet by JPMorgan Chase about how consumers sometimes make poor financial decisions quickly went awry Monday as critics